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Library: Remote Users

Library Hours

Online Reference Assitance

Remote Users

Library Cards

All WCC faculty and staff members, whether part-time or full-time, must have a WCC picture ID made by the Student Affairs Office to which the Erwin Library barcode may be affixed.

All WCC faculty and students are encouraged to apply for either a new or an updated Erwin Library card using the online Library Card Application.

An Erwin Library barcode number provides login access for a remote user to all of the library’s electronic resources, including articles, e-books, and video streaming resources.

A current Erwin Library card must always be presented at the Circulation Desk to check out any library collection materials or sign out a set of headphones to use in the library.

A third party may present an absent Erwin Library patron’s card to check out materials for the absent patron. Still, the patron whose card is used will be responsible for the good condition and return of the items.

Reference Services

An online Erwin Library Student Guide providing comprehensive introductions to all of the library’s services and resources is available on the Erwin Library webpage and from any WCC user’s Moodle page using the Library Student Guide link in the menu bar at the top of the page.  Also found in this menu bar is a link to the Library Literacy Quiz, which only requires a user’s WCC Moodle login credentials to access, take, and receive instant feedback with a final score.

By assigning students to review the Student Guide and then take the Basic Information Literacy Quiz, any WCC faculty member can provide an online information literacy component for the entire class, without needing a face-to-face presentation in the library or a classroom.

The instructor may then send the list of student names and WCC email addresses to a librarian using the Ask a Librarian online form, requesting the test scores for each student.  Dates and times the test was taken, as well as how many times it was taken by each student can also be sent back to the instructor in an email, along with the scores.

The Faculty Guide to Erwin Library also targets specific faculty concerns such as Information Literacy, Copyright, and Moodle-related library services and resources.

Remote student, faculty, and staff users may call the Erwin Library Circulation Desk (919.739.6891, or ext. 6891 on-campus) for help searching the Online Public Access Catalog (OPAC) as well as any of the research database, internet and paper resources.

The Ask a Librarian form may be used to direct an email reference request to the Reference Librarians, or the Reference Librarians may be phoned directly at 919.739.6891, or ext. 6891 on-campus. Reference assistance is also available outside the library's normal hours utilizing our Online Reference Assistance Chat Service

Interlibrary Loan (ILL)

Remote users with a current library card, who occasionally do access the Erwin Library in person, may make ILL requests online using the Interlibrary Loan (ILL) request form, or place requests directly using either the OPAC for materials owned by libraries in the Community Colleges In North Carolina (CCLINC) consortium.

Interlibrary loan materials must be picked up within a week of the patron’s notification that the material is available for pickup.

Although interlibrary loaned books will not be mailed to a patron, copies of articles requested on ILL can be mailed as a scanned PDF copy to email or as a photocopy using postal mail from the library to the remote user’s home, if campus access is severely limited.

Online Databases

The Online Public Access Catalog (OPAC) may be searched remotely from any computer with Internet access, though holds may be placed only with an Erwin Library card barcode.

The WCC Bison Single Search discovery service now allows Erwin Library users, on-campus or remotely, to make the most of the library’s ever-evolving collection of electronic and print resources.  Accessible through this discovery service are nearly thirty thousand video recordings and hundreds of thousands of electronic books, articles, and images from sixty-two research databases and those subscribed to through NC LIVE.

A single login using the individual’s Erwin Library barcode is required for remote access to all the research databases available from the Erwin Library homepage.

If a WCC instructor places a link on a Moodle class page to any of the videos from the Erwin Library’s subscription resources, the video may be accessed using the patron’s library barcode number after clicking on the link in Moodle.

A reminder:  your computer must be set to accept cookies for the library barcode login to work; however, once you are logged in, during that entire session you will not be prompted again for the login barcode as you switch between databases conducting your research.